Cooperative to Contentious, Misunderstandings and Miscommunications
There is usually no distinct point at which a personal or business matter goes from being cooperative to being contentious. Rather, the origins of a conflict can begin with a series of misunderstandings or miscommunications.
Some Keys to Conflict Resolution
Conflict interferes with the ability to achieve some desired outcome. Reacting reflexively may contribute to a dynamic that leads to conflict because it tends to foreclose discussion and entrench positions. Exploring psychological and emotional triggers to gain...